While the output of service desks varies widely, here are a few average numbers: The average service desk cost per ticketįor an efficient service desk team that provides satisfactory or above service, a majority of your service desk tickets should meet two rules of thumb: taking 10 minutes or less for a service desk employee to handle and costing $20 or less. Your company could easily see 60-70 percent of costs going to direct and indirect service desk employees.
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